Good to know before you go

No appointment is required. With kcutsGO, simply purchase an e-ticket and check in through the app, you'll be served according to your queue number. Some outlets still accept cash tickets at the counter, where the same queue system applies. We provide haircutting service only, no shaving, shampooing or blow-drying.

kcuts is a quick-cut hair salon. Our stylists are unable to provide facial-hair trimming or grooming of hair on other parts of the body. See the services page for the full list of what we do and don't offer.

As a quick-cut concept, kcuts does not provide hair-washing before the haircut. Our stylists also reserve the right to decline service for customers with excessive styling products (gel, wax, clay, spray and similar) before their queue number is called.

Let our stylist know and they'll help you rejoin the queue. If others are waiting, you'll wait for two customers before your turn. Re-queue can be done up to twice; after that the ticket is forfeited. The same rules apply in the kcutsGO app, be physically present at the outlet before tapping your missed ticket, and wait patiently, as numbers may not be called in exact sequence.

No. There are no additional charges if your haircut happens to take longer than ten minutes.

Cash is accepted at selected outlets via a self-payment kiosk (exact amounts only, no change given). For a faster experience, use the kcutsGO app, which supports PayNow, credit card and NETS. When paying by PayNow in the app, a unique QR code is generated for each transaction and can be scanned once for a single payment.

Yes, children are welcome. At selected outlets we have Child-Friendly Certified stylists trained to give kids a safe, comfortable experience. For young children we suggest avoiding weekend evenings and peak periods. For safety, we can only serve children and toddlers who can sit upright independently and are calm. With kcutsGO you can monitor the queue and pick a quieter time slot.

Stylists reserve the right not to accept new customers within 60 minutes of their lunch hour or the outlet's stated closing time, for housekeeping and to serve customers who have already bought tickets. Operating hours may also change at short notice due to unforeseen circumstances.

Tickets bought from the cash kiosk are strictly non-refundable, including unused or expired tickets. kcutsGO tickets can't be refunded either, but if you need to step away you can use the "Leave Queue" option, your ticket is kept in your e-wallet and can be used on your next visit within 30 days, subject to a $3 service fee.

We specialise in quick, basic haircuts, a simple, no-frills experience in about ten minutes. More sophisticated designs need longer service time and are better suited to a full-service salon. We're here to give you a precise, sharp cut at a wallet-friendly price.

No. Express tickets in the kcutsGO app are limited. To keep access fair for everyone, each user can purchase only one express ticket per hour.